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Sandalup is glad to offer a full satisfaction guarantee. If for any reason you are not 100% satisfied with your purchase, you may return the item in its original conditon within 14 days of receipt for a full refund .

To be eligible for a full refund, please simply follow the guidelines as follows:

  • Goods should be returned in perfect condition, and in their original, undamaged packaging.No scratches, marks, or blemishes on the item.
  • Goods must not have been sized or altered in any way.
  • Sandalup must receive the returned item within 14 days from the date the item is delivered to you. 

Returning Your Item:

  • Check that you qualify for a return.
  • Enter your Sandalup Account and click on "Return Items". Select the items/orders you wish to return and submit your return request form.
  • Follow the instructions and ship the item back to us.

All returns should be sent to:

Attn: Sandalup E-ommerce, LLC.

451 Ridgecrest Road,
Jonesborough, TN 37659


Return shipping costs will be deducted from the amount of your refund. If the reason for the return is the result of our error, you will not be charged. The return shipping estimates are based on Registered Airmail costs. The refund will appear in your account within 2-4 days from the day the item is received by us.


If you wish to get a different item or size, you may return your original item and place a new order by contacting us. Please note that you will be responsible for the return shipping charge if the exchange is not a result of our error. Registered Airmail will be provided free of charge on your new order.